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Frequently Asked Questions

Warranty Questions

Q: What Warranties or Guarantees do I get?

This is Sportsbike's Guarantee: If you have a problem with our product, our objective is to take the problem off your hands and give you back a solution.

Sportsbike TYRE WARMERS WARRANTY:
If you have any problem with a Sportsbike Tyre Warmer, discuss it with us, we will work hard to find a satisfactory solution. OFFICIALLY, Sportsbike Tyre Warmers have a 12 month material and workmanship Warranty from the date of sale as stated on the Official Sales Invoice. Sportsbike Warrants to the original consumer / purchaser that products are supplied free from defects in material and workmanship. If a defect covered by this warranty occurs, Sportsbike will replace or repair the product at its option, free of charge excepting freight from you to us.

For more on the Sportsbike Tyre Warmer Warranty... click here.

OTHER Sportsbike PRODUCTS WARRANTY:
Sportsbike Warrant to the original consumer / purchaser that products are supplied free from defects in material and workmanship. If a defect covered by this warranty occurs, Sportsbike will replace or repair the product at its option, free of charge excepting freight from you to us.

PARTS AND EQUIPMENT FOR COMPETITION USE ONLY.
Other than Tyre Warmers, Sportsbike's other products are designed as competition products and as such, they are sold without warranty. These products are sold as competition components for closed course racing and as such carry NO WARRANTY. The use of these high performance competition components other than for the originally intended use and design is done so entirely at the purchasers and users own risk and may render the motorcycle unsafe or illegal for use on public roads.

PARTS AND EQUIPMENT WARRANTY WHERE Sportsbike IS AN AGENT.
Where Sportsbike is an Agent or reselling a product on behalf or another manufacturer, Sportsbike will pass on any Warranties offered with the equipment or parts by the manufacturer on the same terms and conditions as specified and offered by the manufacturer. Sportsbike will always use it's best endevours to secure replacement or repair on behalf of customers who experience difficulty with products purchased through Sportsbike.

USED AND EX-TEAM PARTS WARRANTY.
Excepting for Ex-Team Tyre Warmers which receive a 3 month Warranty, Sportsbike Warrant to the purchaser of Used and Ex-Team Parts that Used and Ex-Team parts are supplied in good workable condition. If a defect preventing use as intended and described by the purchaser is reported within 24 hours of receipt. Sportsbike will replace or repair the part at its option, free of charge excepting freight from you to us.

PLEASE READ THIS IMPORTANT WARRANTY CONDITION:
The undertaking to replace or repair any product will not apply if products have been damaged, after sale to the original consumer / purchaser, by negligence, by accident, due to unreasonable use, due to modification, un authorised repair, tampering or by any other causes unrelated to the defective materials or workmanship.

Q: What if I am still not happy?

Not withstanding that there is no warranty on some parts, Sportsbike is not unreasonable. Sportsbike may at it's discretion after reviewing a complaint, offer to refund the purchase of a product. If this is the case a 10% re-stocking fee and the cost of freight will be deleted from the amount refunded.

Purchase and Order Questions

Q: Do you have any Dealers in the USA?

We have Dealers that make regular orders and will have limited stock but none have a large range. Although we will supply to a Dealer, we are presently sending many orders direct to the Customer. Until we establish Distribution and Dealers, the best way you can purchase is direct from us.

Q: Is there a minimum order?

Please see our How to Order page for full details

Q: How do I pay for my order?

Please see our How to Order page for full details

Q: How do I work out how much my order will cost?

Please see our How to Order page for full details

Q: How long do orders take?

Please see our How to Order page for full details

Q: How do you Freight and what are the Freight Costs?

Please see our How to Order page for full details

Q: What about Taxes?

Please see our How to Order page for full details

Q: Can I purchase Gift Vouchers for Sportsbike Products?

Yes you can. If you fill out the Order Form indicating you wish to order a Gift Voucher, we will arrange it for you. Gift Vouchers are available from AUD $100 in increments of AUD $100. After receiving payment for the Gift Voucher, we will e-mail it to you. We will also send a PIN to you separately to verify the Gift Voucher. You can either print out the Gift Voucher from the e-mail to give to the lucky person or e-mail it to them. We recommend that you send the PIN separately. When they order from us they can either e-mail us the e-Voucher or provide the e-Voucher number on the order form. All e-Vouchers are numbered and recorded at the time of issue and we require the PIN to be quoted for verification.

Q: Do you give Vouchers for Sportsbike Products to Motorcycle Clubs and Charities?

Yes we do. We value the role Motorcycle Clubs and Charities play in our community and will consider and possibly approve applications on their merit. Just contact Sportsbike.

Filter Questions

Q: Will your Air Filters work with the standard Ducati Airbox/airtubes?

Sportsbike Air Filters will work with any Air Box / Duct sizes that we know Ducati have made. Our Air Boxes are similar to the Corsa and the filters fit them so they should other Air Boxes without a problem.

Tire Warmer, Tyre Warmer Questions

Q: How do Tyre Warmers work?

Put simply, a Tyre Warmer has three main functions: to pre-heat the tyre for greater adhesion, to enable longer tyre life by reducing cold shredding and to enable the rider to accelerate harder through the first turns because the front tyre will stick and the rear tyre will drive. It is unfortunate and a sad reality that most people when buying Tyre Warmers buy based on price and mostly they are wasting their money. A good set of Tyre Warmers can double the life of your tyres and increase your confidence. If you race that means you can get better starts and lower costs, you can easily pay for the Warmers from what you save in the first year. If you Ride at Track Days, it enables you to lower costs, increase confidence and get more riding out of each session. If you are a serious racer or a professional, it means your tyres can last full race distance and be in the best condition for when it counts.

Q: Why Sportsbike Tyre Warmers?

They actually do what a Tyre Warmer is supposed to do and they do it exceptionally well. Through hours of testing, through working along side Tyre Technicians at World Superbike and by talking to top riders, we have found a way of heating a tyre evenly, consistently and to the 'right' temperature. We know what goes into a Tyre Warmer and what is needed to achieve the best performance from the tyre and increase confidence for the rider. We use quality materials and an intensive back up service to provide what we believe is the best Tyre Warmer available. No rider, from club racer to World Championship contender, can be competitive without good tyre warmers and Sportsbike have a level of Tyre Warmer to fit every riders budget and intention. If you go onto a start line with the intention of loosing and finding it difficult for the first two laps, you probably are in the wrong place, you don't need Tyre Warmers and probably should not be racing. If you intend to win or at least do the best you possibly can and be competitive, you really should consider Sportsbike Tyre Warmers.

Q: Do you repair Tyre Warmers?

We will do our best to repair any make of Tyre Warmer that we find repairable. They do not need to be Sportsbike Tyre Warmers for us to help a rider and make repairs.

 
All prices are in Australian dollars (unless otherwise specified). Australian Customers must add GST.
Prices and Specifications are subject to change without notice and do not include freight.
Copyright © KeyCapital Australia Pty Limited trading as Sportsbike & Sportsbike Performance.
The name 'Sportsbike' and the Sportsbike logo are registered Trade Marks of Key Capital Australia Pty Limited.