Warranty
Questions
Q: What Warranties or Guarantees do I get?
This is Sportsbike's Guarantee: If you have a problem with our product,
our objective is to take the problem off your hands and give you back a solution.
Sportsbike TYRE WARMERS WARRANTY:
If you have any problem with a Sportsbike Tyre Warmer, discuss it with us, we will
work hard to find a satisfactory solution. OFFICIALLY, Sportsbike Tyre Warmers have a 12 month
material and workmanship Warranty from the date of sale as stated on the Official Sales Invoice.
Sportsbike Warrants to the original consumer / purchaser that products are supplied
free from defects in material and workmanship. If a defect covered by this warranty
occurs, Sportsbike will replace or repair the product at its option, free of charge
excepting freight from you to us.
For more on the Sportsbike Tyre Warmer Warranty... click here.
OTHER Sportsbike PRODUCTS WARRANTY:
Sportsbike Warrant to the original consumer / purchaser
that products are supplied free from defects
in material and workmanship. If a defect covered by this warranty
occurs, Sportsbike will replace or repair the product at
its option, free of charge excepting freight from you to us.
PARTS AND EQUIPMENT FOR COMPETITION USE ONLY.
Other than Tyre Warmers, Sportsbike's other products are
designed as competition products and as such, they are sold without
warranty. These products are sold as competition components for closed course racing
and as such carry NO WARRANTY. The use of these high performance
competition components other than for the originally intended use
and design is done so entirely at the purchasers and users own risk
and may render the motorcycle unsafe or illegal for use on public
roads.
PARTS AND EQUIPMENT WARRANTY WHERE Sportsbike IS AN AGENT.
Where Sportsbike is an Agent or reselling a product on behalf or another manufacturer, Sportsbike will pass on any Warranties offered with the equipment or parts by the manufacturer on the same terms and conditions as specified and offered by the manufacturer. Sportsbike will always use it's best endevours to secure replacement or repair on behalf of customers who experience difficulty with products purchased through Sportsbike.
USED AND EX-TEAM PARTS WARRANTY.
Excepting for Ex-Team Tyre Warmers which receive a 3 month Warranty, Sportsbike Warrant to the purchaser of
Used and Ex-Team Parts that Used and Ex-Team parts are supplied in good workable condition. If a defect
preventing use as intended and described by the purchaser is reported within 24 hours of receipt.
Sportsbike will replace or repair the part at its option, free of charge excepting freight from you to us.
PLEASE READ THIS IMPORTANT WARRANTY CONDITION:
The undertaking to replace or repair any product will not apply if products have been damaged, after sale to the
original consumer / purchaser, by negligence, by accident, due to unreasonable use,
due to modification, un authorised repair, tampering or by any other causes unrelated
to the defective materials or workmanship.
Q: What if I am still not happy?
Not withstanding that there is no warranty on some parts, Sportsbike
is not unreasonable. Sportsbike may at it's discretion after
reviewing a complaint, offer to refund the purchase of a product.
If this is the case a 10% re-stocking fee and the cost of freight
will be deleted from the amount refunded.
Purchase and Order Questions
Q: Do you have any Dealers in the USA?
We have Dealers that make regular orders and will have limited
stock but none have a large range. Although we will supply to a
Dealer, we are presently sending many orders direct to the Customer.
Until we establish Distribution and Dealers, the best way you can
purchase is direct from us.
Q: Is there a minimum order?
Please see our How to Order page for full
details
Q: How do I pay for my order?
Please see our How to Order page for full
details
Q: How do I work out how much my order will cost?
Please see our How to Order page for full
details
Q: How long do orders take?
Please see our How to Order page for full
details
Q: How do you Freight and what are the Freight Costs?
Please see our How to Order page for full
details
Q: What about Taxes?
Please see our How to Order page for full
details
Q: Can I purchase Gift Vouchers for Sportsbike Products?
Yes you can. If you fill out the Order Form indicating you wish
to order a Gift Voucher, we will arrange it for you. Gift Vouchers
are available from AUD $100 in increments of AUD $100. After receiving
payment for the Gift Voucher, we will e-mail it to you. We will
also send a PIN to you separately to verify the Gift Voucher. You
can either print out the Gift Voucher from the e-mail to give to
the lucky person or e-mail it to them. We recommend that you send
the PIN separately. When they order from us they can either e-mail
us the e-Voucher or provide the e-Voucher number on the order form.
All e-Vouchers are numbered and recorded at the time of issue and
we require the PIN to be quoted for verification.
Q: Do you give Vouchers for Sportsbike Products to Motorcycle
Clubs and Charities?
Yes we do. We value the role Motorcycle Clubs and Charities play
in our community and will consider and possibly approve applications
on their merit. Just contact Sportsbike.
Filter Questions
Q: Will your Air Filters work with the standard Ducati Airbox/airtubes?
Sportsbike Air Filters will work with any Air Box / Duct
sizes that we know Ducati have made. Our Air Boxes are similar to
the Corsa and the filters fit them so they should other Air Boxes
without a problem.
Tire Warmer, Tyre Warmer Questions
Q: How do Tyre Warmers work?
Put simply, a Tyre Warmer has three main functions: to pre-heat
the tyre for greater adhesion, to enable longer tyre life by reducing
cold shredding and to enable the rider to accelerate harder through
the first turns because the front tyre will stick and the rear tyre
will drive. It is unfortunate and a sad reality that most people
when buying Tyre Warmers buy based on price and mostly they are
wasting their money. A good set of Tyre Warmers can double the life
of your tyres and increase your confidence. If you race that means
you can get better starts and lower costs, you can easily pay for
the Warmers from what you save in the first year. If you Ride at
Track Days, it enables you to lower costs, increase confidence and
get more riding out of each session. If you are a serious racer
or a professional, it means your tyres can last full race distance
and be in the best condition for when it counts.
Q: Why Sportsbike Tyre Warmers?
They actually do what a Tyre Warmer is supposed to do and they
do it exceptionally well. Through hours of testing, through working
along side Tyre Technicians at World Superbike and by talking to
top riders, we have found a way of heating a tyre evenly, consistently
and to the 'right' temperature. We know what goes into a Tyre Warmer
and what is needed to achieve the best performance from the tyre
and increase confidence for the rider. We use quality materials
and an intensive back up service to provide what we believe is the
best Tyre Warmer available. No rider, from club racer to World Championship
contender, can be competitive without good tyre warmers and Sportsbike
have a level of Tyre Warmer to fit every riders budget and intention.
If you go onto a start line with the intention of loosing and finding
it difficult for the first two laps, you probably are in the wrong
place, you don't need Tyre Warmers and probably should not be racing.
If you intend to win or at least do the best you possibly can and
be competitive, you really should consider Sportsbike Tyre
Warmers.
Q: Do you repair Tyre Warmers?
We will do our best to repair any make of Tyre Warmer that we
find repairable. They do not need to be Sportsbike Tyre Warmers
for us to help a rider and make repairs.
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